cancellation policy

All bookings (group classes, 1-2-1 sessions, workshops and training events) must be paid for in advance using our secure on-line system, BACS transfer, or by cheque. Cash payments are by prior arrangement only.

training classes

Cancellation of training class bookings incur a £5 administration fee.

Cancellation with more than 2 week's notice to start date of class - 50% refund. If class place place can be filled, full refund minus admin charge.

Cancellations with less than 2 weeks notice to start date of class - refund at trainer's discretion.

Sessions are non-transferable, if you miss a class we will send you homework but we cannot guarantee a catch-up session.

private sessions

Cancellation with less than 48 hours notice - full fee payable or you may reschedule with a 50% additional charge

behaviour consults

Cancellation with less than 48 hours notice - no refund or reschedule with £50 additional charge

workshop terms and conditions

Definitions

Event – Workshop, lecture, talk, seminar

Office – Well Connected Canine registered office

Delegate – Spectator, person attending the Event without a pet

Handler – Person attending the Event with a pet

Company – Well Connected Canine

Bookings

Bookings are not confirmed without written confirmation from the Office.

Completed booking form and full fee must be received by the Office by the given date in order to confirm the booking.

Fees

Fees must be paid in full at least  eight weeks before the Event date. Failure to do so will result in the booking being cancelled.

Cancellation

All cancellations must be notified to, and acknowledged by, the Office in order to receive a refund.

Refund structure:

Two months or more from Event = full refund

Less than two months but more than four weeks from Event = 75% course fee refund, e.g. Event fee £100.00, refund = £75.00

Four weeks or less from Event = no refund

Photographs and recordings

Photographs and/or recordings may be taken by the Company during the Event for educational and publicity purposes. No other photographs and/or recordings may be taken without prior permission from the Office.

Bookings

Please do not bring pets not registered for the Event to the Event without prior agreement.

Bitch in season

If your bitch comes into season immediately prior to or during a course, please notify the Office.

Health & Safety

If your pet is ill or suffers an injury immediately prior to or during the Event, please notify the Office. Do not bring your pet to the Event if s/he is ill or injured, or has been infected with, or has been in contact with another dog infected with, a contagious disease.

If your pet is neutered immediately prior to or during the Event, please notify the Office.  

Dog training is a physical activity and as such Handlers are reminded to train with due care and attention to their own safety and that of others. Handlers are responsible for the conduct of their dog at all times.

Handlers and Delegates are reminded to adhere to the guidelines of the APDT UK, and to refrain from the use of harsh handling, aversive techniques and equipment intended to punish e.g. choke chains, prong collars, pet correctors etc.

Neither Well Connected Canine nor any person acting on behalf of the Company accept any liability for any loss, damage, accident, injury or illness to dogs, handlers, spectators or any other persons or property whatsoever.

Dog Image